Defining Screen Elements

Real-Time Designer can detect and interact with the fields of an agent's screens without knowing the programming specifics of those applications. Real-Time Designer provides automatic capturing tools that let you click an element in a screen (such a field) to capture its description and link it into Real-Time Designer. For further details, see Connectivity IDD - RTI. In this way, Real-Time Designer automatically captures the representation and the properties of the screen elements of the applications that are used by an agent. No programming is needed!

A connector between a screen element in an agent's application is defined as a screen element of a physical object in Real-Time Designer. That screen element can then be assigned to a property of a business entity. This enables you to define rules, workflows, and event handlers that react to the values in these fields or control them, or callouts and alerts that display them.

For example, you can configure Real-Time Client to display callouts and alerts that contain this information when a certain screen element is modified or is set to a specific value. Or you can define a rule that affects the suggestions shown in the callout according to an agent's performance grade, which appears in a window of a third-party agent monitoring application.

A full list of the screen element types that can be identified, the actions that can be performed on them, the property values that can be retrieved, and the events that can be detected is available from Real-Time Designer.

See Business Logic for more information about rules, workflows, and event handlers.